About Us

Welcome to luaur.

luaur is an online retail brand focused on providing customers with a convenient and reliable shopping experience. We offer a selection of products for customers in the United States and other supported markets, with an emphasis on clear product information, responsive customer service, and dependable order fulfillment.

Our Mission

Our mission is to make online shopping simple, transparent, and convenient.

We continuously work to improve our product selection, order processing, shipping experience, and customer support so that customers can shop with greater confidence.

What We Value

Product Selection
We work with suppliers and fulfillment partners to offer products that meet our sourcing and quality requirements.

Clear Information
We aim to provide accurate product descriptions, pricing, shipping information, and store policies so customers can make informed purchasing decisions.

Customer Service
Our customer support team is available to assist with questions regarding products, orders, shipping, tracking, returns, and other order-related matters.

Privacy and Security
We take customer privacy and information security seriously and use appropriate technical and organizational measures to help protect personal information.

Product Quality

We aim to provide products that are accurately represented on our website and carefully handled throughout the fulfillment process.

Product specifications, materials, sizing, colors, and other relevant details are provided on individual product pages whenever applicable.

If you experience an issue with an order or receive an item that does not match the product description, please contact our customer service team for assistance.

Payment Security & Privacy

luaur uses secure website connections and established payment service providers to process online transactions.

Payment information is handled through the payment methods available at checkout, which may include PayPal and other supported payment providers.

We do not directly store complete payment card information when payments are processed by third-party payment providers.

Personal information may be shared with service providers when reasonably necessary to process payments, fulfill orders, arrange delivery, provide customer support, prevent fraud, or comply with applicable legal requirements.

For more information about how personal information is collected, used, and protected, please refer to our Privacy Policy.

Shipping and Order Fulfillment

Orders are processed and shipped according to the terms described in our Shipping Policy.

Shipping times, shipping costs, available destinations, tracking information, and other delivery-related details may vary depending on the destination and selected shipping method.

Please review our Shipping Policy before placing an order for additional information.

Customer Support

Our customer service team is available:

Monday – Friday
9:00 AM – 6:00 PM Eastern Time (ET)

We generally respond to customer inquiries within 1–2 business days.

Response times may be longer during public holidays, promotional periods, or periods of unusually high inquiry volume.

For assistance, please contact:

Email: support@luaur.com

Company Information

Company: Tianjin Luke Clothing Co., Ltd.
Registered/Contact Address: No. 217 Hebei Road, Heping District, Tianjin, China
Phone: +86 18226130532
Email: support@luaur.com