Shipping Policy

luaur is committed to providing reliable delivery services wherever possible. We currently ship to multiple countries and regions and strive to make our shipping process clear and transparent.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery destination, selected shipping method, package weight, and other applicable shipping factors.

The exact shipping cost will be displayed on the checkout page before payment is completed.

If free shipping is available for a particular country, region, promotion, or order value, the applicable free-shipping eligibility and minimum order requirement will also be displayed at checkout.

Please note that shipping charges do not include any import duties, customs fees, taxes, or other charges that may be imposed by the destination country.

Order Processing Time

Orders are generally processed within 1–3 business days after payment and order details have been successfully confirmed.

Business days are Monday through Friday and exclude weekends and public holidays.

Processing times may be extended during promotional periods, public holidays, product launches, or periods of unusually high order volume.

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please ensure that your shipping address and contact information are complete and accurate before placing your order. luaur is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

Estimated Delivery Time

Estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

After your order has been dispatched, estimated transit times are generally as follows:

 

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, shipping method, local carrier, and customs processing procedures.

Delivery delays may occur due to customs inspections, public holidays, peak shopping periods, severe weather, local carrier disruptions, incorrect delivery information, or other circumstances beyond luaur's reasonable control.

Once a package enters the destination country or region, customs clearance and local delivery procedures are handled by the relevant authorities and carriers. These procedures may affect the final delivery time.

Shipping Origin

Orders are shipped from our fulfillment facilities in China.

Please note that the company address listed in the Contact Us section is our registered/contact address and may not be the physical warehouse or fulfillment location from which individual orders are dispatched.

Shipping routes and fulfillment locations may vary depending on inventory availability, destination country, and logistics arrangements.

International Duties and Fees

International orders may be subject to import duties, customs fees, taxes, or other related charges imposed by the destination country.

These fees:

• Are not included in the product price or shipping costs;
• Are determined by the destination country's customs authorities;
• Are the responsibility of the recipient.

luaur does not collect or control these fees, nor can we estimate the specific amounts that may apply.

If you are unsure about applicable duties, taxes, or import requirements, we recommend consulting your local customs authority before placing an order.

Duties, import taxes, and related fees are non-refundable.

Refused or Unclaimed International Orders

If an order is refused, returned, or left unclaimed due to non-payment of duties, import taxes, or other fees, the package may be returned, detained, or discarded by the carrier or customs authorities.

luaur is not responsible for packages that are discarded, destroyed, or otherwise fail to be returned to us.

If a refused or unclaimed package is successfully returned to luaur, any approved refund may be subject to deductions for original shipping costs, return shipping fees, customs duties, handling charges, or other expenses incurred during the return process.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number or tracking link.

Please allow some time for the carrier's tracking system to update after receiving the shipping confirmation email.

Tracking information may show limited updates while:

• The package is in international transit;
• The package is awaiting customs clearance;
• The package is being transferred between carriers;
• The package is being handled by the destination country's postal or delivery network.

Delayed or Lost Orders

If your tracking information has not updated for an extended period, or if your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: support@luaur.com

Please provide your order number and the email address used to place the order so that our customer service team can assist you.

Contact Us

For questions regarding shipping, tracking, customs duties, or delivery, please contact:

Email: support@luaur.com
Company: Tianjin Luke Clothing Co., Ltd.
Registered/Contact Address: No. 217 Hebei Road, Heping District, Tianjin, China
Phone: +86 18226130532